Returning an item
If for some reason your purchase does not meet your expectations you may return it within 30 days from shipment. As long as the product is returned undamaged and in new condition we will issue you a full refund. Prior to shipping your item back please contact us so that we can give you specific instructions and Return Authorization #. Rugs returned dirty or damaged due to insufficient packaging cannot be fully refunded.
Stock items typically ship out via FedEx within 2-3 business days and transit can range from 1-5 business days after that.